With all its options running out, a cornered Twitter, who was legally required to appoint a resident grievance officer, named Vinay Prakash for the post anyway. The company in its Help center section mentioned, “Grievance Officer Contact Information for Users in India: Resident Grievance Officer, Vinay Prakash, grievance-officer-in @ twitter.com, Twitter, Inc.” he will replace Dharmendra Chatur who had resigned of the interim role in June.
In addition, Twitter has also released its Mandatory Compliance Report for the period May 26 to June 25 in accordance with the requirement of the new IT rules. For the record, Facebook and Google had filed the compliance report which is now a legal obligation.
Over 18,000 suspended accounts
Twitter, which had taken a firm stand in appointing the grievance officer and releasing the compliance report, lost its legal immunity to user-generated content last week and the Delhi High Court has informed the Indian government that ‘she could sue the microblogging site. As he could no longer brag, a mortified Twitter officially announced the appointment of the resident grievance officer.
The name of the new resident grievance officer appears with Jeremy Kessel, who is the director of global legal policy and is based in the United States.
Under the amended IT rules, social media and streaming companies will be required to remove contentious content more quickly and appoint country-based grievance officers to deal with online content reported by authorities and courts and help with investigations.
As required by law, Twitter also unveiled its compliance report, and as a result, the microblogging site suspended 18,385 accounts for sharing content related to child sexual exploitation and non-consensual nudity and 4,179 accounts related to the promotion of terrorism.
He took action on 133 shared links related to a variety of issues ranging from abuse, defamation, misinformation and invasion of privacy.
“In addition to the above data, we handled 56 complaints that involved Twitter account suspensions. All of these issues have been resolved and the appropriate responses have been sent. We canceled seven of the account suspensions based on the specifics of the situation, but the other accounts remain suspended, ”he said.
“A vast majority of all accounts suspended for the promotion of terrorism and the sexual exploitation of children are proactively reported through a combination of technology and other specially designed internal proprietary tools,” Twitter added.